AA ALISIRAH AHMETSPAHIC ⇩   Download Resume
Professional portrait of Alisirah Ahmetspahic

Business Systems Analysis • Business Intelligence • Data Analytics

Alisirah Ahmetspahic

Business Performance Analyst

I transform complex operational data into clear insights, reliable reporting, and practical process improvements.

⇩   Download Resume ▣   View Projects
⌖  Spokane, WA ⌕  (509) 768-0754 ✉  alisiraha@gmail.com in  LinkedIn
↗
10+Years of Experience
▤
150+Executive Reports Annually
$
$383K+Annual Company Savings Identified
◎
100+Reporting Enhancements

About

Professional Profile

Business Performance Analyst with more than 10 years of experience supporting enterprise reporting, systems quality assurance, operational analytics, and process improvement within a Fortune 500 environment.

Experienced partnering with Finance, Operations, Client Services, and Technology teams to improve data quality, validate system functionality, reconcile complex datasets, and deliver actionable insights using SQL, Power BI, Tableau, and Advanced Excel.

Focus Areas

  • Business systems analysis
  • Executive and operational reporting
  • Data quality and reconciliation
  • User acceptance testing and QA
  • Contract and billing analysis
  • Workflow and process improvement

Experience

Career Progression

Business Performance Analyst

ENGIE Impact / Arcadia

2020–2026
  • Developed executive dashboards and recurring reporting for Finance, Operations, and Client Services.
  • Analyzed complex operational and financial data to identify trends, risks, and improvement opportunities.
  • Reconciled data from multiple systems and improved reporting accuracy and consistency.
  • Reviewed contract terms and validated that charges and processes aligned with agreements.
  • Supported enhancements through requirements gathering, testing, validation, and implementation.

System Quality Assurance Analyst

ENGIE Impact

2018–2020
  • Executed UAT, regression testing, and functional validation for enterprise applications.
  • Documented defects and collaborated with developers to resolve issues before deployment.
  • Created test plans, scripts, quality assurance documentation, and user guidance.
  • Validated system functionality against business requirements and operational workflows.

Market Analytics

ENGIE Impact

2015–2018
  • Analyzed utility billing exceptions caused by rate changes, unusual usage, seasonal trends, and one-time charges.
  • Managed approval-to-pay requests and resolved discrepancies while maintaining data accuracy and contract compliance.
  • Monitored accounts for potential leaks, abnormal electric usage, and seasonal consumption changes.
  • Communicated findings and recommendations to clients, utilities, and internal teams.

Projects

Selected Work

Analytics

Late Fee Analytics & Performance Project

Built repeatable reporting and analysis to identify late-fee drivers, operational bottlenecks, utility recurrence, and client responsibility trends.

  • SQL and Excel data analysis
  • Executive reporting
  • Root-cause investigation
View Project Details →
Business Intelligence

Executive Reporting Standardization

Standardized recurring report structures, KPI definitions, and reporting methods across multiple client portfolios.

  • 150+ report packages annually
  • Power BI, Tableau, Excel
  • Cross-functional requirements
Quality Assurance

System Quality Assurance Analyst

Served as process SME supporting the transformation of interruption and shutoff notice handling from File Explorer folders into a centralized work queue.

  • Pre-production testing
  • Workflow & requirement validation
  • Azure DevOps / Atlassian stories
View Project Details →
Process Improvement

Contract & Billing Compliance

Reviewed contract terms and operational data to validate charges, identify responsibility, and improve reporting accuracy.

  • Contract analysis
  • Data reconciliation
  • Operational controls

Skills

Core Capabilities

Analytics & BI

SQLPower BITableauAdvanced ExcelData VisualizationKPI ReportingTrend Analysis

Business Systems

Requirements GatheringWorkflow AnalysisRoot Cause AnalysisProcess ImprovementData ReconciliationContract Analysis

Quality & Delivery

User Acceptance TestingRegression TestingFunctional TestingProcess DocumentationCross-Functional Collaboration

Education

Education & Credentials

Bachelor of Science in Information Technology

In progress

Associate of Applied Science

Mechanical Engineering Technology — Spokane Community College

Selected Certificates

Python Programming • R Programming Basics • Data Visualization with R

Contact

Let’s Connect

Open to Business Systems Analyst, Business Intelligence, Reporting, Operations Analyst, and Data Analyst opportunities.

Email MeLinkedIn